WhatsApp shared inbox for Pakistani businessesone number, your whole team, every chat answered
Wasooli.Online is a WhatsApp shared inbox for businesses in Pakistan, on the official WhatsApp Business API. Several staff reply from one verified business number, each with their own login. An AI assistant answers common questions, so customers aren't left waiting.
At a glance
- One verified business number
- Several staff, one inbox
- AI answers common questions
- Bills and receipts on the same number
- Urdu or English
One phone, one person, every customer waiting
Most businesses run WhatsApp from a single phone. Whoever holds it becomes the whole customer service team.
- Customers message the owner's personal number at all hours.
- Staff pass one phone around, or chats get lost between devices.
- Nobody knows who replied to what, or what was promised.
- Simple questions like "how much is my bill?" take up the most time.
- When someone leaves, the customer chats leave with their phone.
What a WhatsApp team inbox gives you
One number, many staff
Multiple users on one WhatsApp number, without sharing a phone. Each person replies from your verified business number with their own login.
An AI assistant on WhatsApp
It answers common customer questions for you by text. On higher plans it understands voice notes too.
Bills and receipts on the same number
Bills, reminders and receipts go out in Urdu or English from the same number your team replies from.
Staff roles and permissions
Decide what each person can see and do. Staff sign in with an OTP.
The official WhatsApp Business API
Your number is verified and runs on Meta's official API, not a personal phone or an unofficial tool.
Chats stay with the business
When someone leaves your team, the chats stay in your inbox, not on their phone.
Why businesses move their WhatsApp to Wasooli.Online
A shared inbox, an AI assistant and your billing in one system, not three.
The official WhatsApp Business API from a verified business number.
Customers pay the bill you sent through 1BILL or Raast, and the receipt comes back on WhatsApp.
Every feature is on every plan. Plans differ by capacity, like staff logins, WhatsApp messages and AI use.
A free demo and setup help, in Urdu or English.
Frequently asked questions
Can multiple users use one WhatsApp number?
On the normal WhatsApp Business app, you can link only a few devices, and each one sees every chat. WhatsApp's help pages list the current limit. With the WhatsApp Business API and a team inbox, each person on your staff gets their own login on one number.
What is a WhatsApp shared inbox?
It's one place where your whole team reads and answers the WhatsApp messages sent to your business number. Wasooli.Online gives Pakistani businesses a WhatsApp shared inbox on the official API.
Is the AI assistant a WhatsApp chatbot?
Yes, in the way most people mean it. It answers your customers' common questions on WhatsApp by text, and on higher plans it understands voice notes too. Your staff can reply in the same chat whenever they want.
What is the 24-hour window on WhatsApp?
When a customer messages you, a 24-hour customer service window opens, and each new message from them resets it. Inside it, your team can reply freely. Once it closes, you can only send pre-approved template messages. This is WhatsApp's rule as of September 2026, not ours.
Is the WhatsApp Business API free or paid?
It depends on the message. As of September 2026, Meta says normal replies inside the 24-hour window are free. Marketing templates are always charged, and most other templates are charged outside the window. Our WhatsApp Business API cost guide explains it. With Wasooli.Online, WhatsApp messages are part of your plan's capacity.
Do my customers need a new app?
No. They keep using WhatsApp as usual and simply message your business number.
How much does a WhatsApp team inbox cost?
Plans start from Rs 10,000 per month. The shared inbox and AI assistant are on every plan. Plans differ by capacity, like staff logins, WhatsApp messages and AI use. Message us on WhatsApp for an exact quote.
Explore more Wasooli.Online solutions
Ready to put whatsapp team inbox & ai on autopilot?
Join the businesses across Pakistan running billing, collections and WhatsApp on Wasooli.Online. Free demo, setup help included, support in Urdu and English.
- Free demo, no obligation
- Setup help included
- Plans from Rs 10,000/month
- Support in Urdu & English
Wasooli.Online serves businesses across Pakistan: Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Hyderabad, Quetta, Sialkot, Gujranwala and beyond, with cloud onboarding and support in Urdu and English.