Chances are your customers have paid a 1BILL bill before, for a school fee, an internet bill or a test fee. That makes 1BILL one of the easiest ways for them to pay you: from JazzCash, Easypaisa or their bank app, with no screenshots. This guide explains what a 1BILL invoice is, why customers like paying this way, and the simple way to offer it. Paying a bill yourself? The payer steps and videos are on a separate page.
What 1BILL and 1LINK are
1BILL is the bill-payment option inside almost every Pakistani bank app and wallet. People use it to pay school fees, internet bills, utility bills and more. A 1BILL invoice is simply a bill your customer can pay there, with its own Billing ID.
1LINK is the company behind 1BILL. It runs the shared network that connects Pakistan's banks and wallets. So, is 1BILL and 1LINK the same? No. 1LINK is the company, and 1BILL is one of its services. Bank apps often show both names on the same screen, which is why people mix them up.
Why customers like paying through 1BILL
- They already know it. Many people pay fees and utility bills this way every month, so there's nothing new to learn.
- One number, in the app they already use. The same Billing ID works in JazzCash, Easypaisa and almost every bank app.
- They see who they're paying. The app shows the name and the amount before they confirm, so a wrong number gets caught before any money moves.
- Instant proof. The app confirms the payment straight away. There's no need to send you a screenshot.
- Any time, from home. No trip to your counter or the bank.
It's good for you too. Each payment lands on the right customer's bill, so nobody spends the evening matching names to screenshots.
Can you create a 1BILL invoice yourself?
No. There's no public form where you type an amount and get a 1BILL number. Only businesses and platforms that are connected to 1BILL can issue one.
Connecting a business to 1BILL yourself means approvals, agreements, paperwork and technical work, and it can take months. It suits large organisations with their own IT teams. Most businesses use a platform that's already connected instead.
Wasooli.Online is already connected. Every customer gets their own Billing ID, bills and receipts go out on WhatsApp, and payments show in the khata by themselves. We do the setup with you, so you don't need an IT person.
What your customer sees when they pay
- Open JazzCash, Easypaisa or a bank app such as HBL, UBL, Meezan, Allied, Bank Alfalah, Faysal or NayaPay.
- Go to Bill Payment, then 1BILL, then Invoice/Voucher.
- Paste or type the Billing ID.
- Check the name and the amount on screen.
- Confirm with PIN or OTP. The app shows a confirmation straight away.
Menu names change a little from app to app. Some apps call the Billing ID a consumer number, bill ID or voucher number. It's the same number.
For bank-by-bank steps and short videos, send your customers to the 1BILL payment help page.
Want 1BILL without the setup work?
Wasooli.Online gives each customer a Billing ID and sends the bill on WhatsApp. When they pay from any bank app or wallet, it shows in their khata and a receipt goes out by itself.
If a payment doesn't go through
Most failed payments come down to a few simple slips. Here's what the payer sees and what to tell them.
| Problem | What the payer sees | What to do |
|---|---|---|
| Wrong or mistyped ID | An error like "invalid consumer number" | Send the ID as text they can copy. Ask them to paste it, not type it. |
| Wrong menu | ID not found under Top-up | Tell them to choose Invoice/Voucher. |
| Already paid | The bill shows as paid | Send the receipt so they stop trying. |
| Paid, but you can't see it | Money has left their account | Ask for the transaction ID and check with your billing platform or bank. |
How to get more customers paying through 1BILL
- Send the ID on WhatsApp as plain text, so it can be copied with one tap. A photo of a bill can't be copied.
- Add a help link, like our 1BILL help page, for people who've never used 1BILL.
- Send the bill a few days before the due date, then one reminder close to it. Our payment reminder messages have ready wording.
- Send a receipt every time. People trust a new way to pay once they've seen it work.
- Keep cash open for a while. Some customers take a month or two to switch. That's normal.
Wasooli.Online does this part for you. Each customer gets a Billing ID they can pay through 1BILL from almost any Pakistani bank app or wallet. Bills and reminders go out on WhatsApp in Urdu or English. When someone pays, the payment posts to their khata and a receipt reaches them on WhatsApp. Raast is supported too, so read our Raast for business guide if you want both.